Shipping & Delivery

1.1. Freight Fowarder

We use Booth Freight, Mainfreight Freight Forwarder and NZ post Courier Service. We ship nationwide, you can arrange your own freight company if you prefer.

1.2.               Estimated Delivery Times

All quoted delivery times are estimates, and Kiwi choice Shelving is not liable for any delays or costs incurred as a result. Delivery lead times vary based on stock availability, so accurate timing can only be provided by our sales team at the time of order confirmation or upon enquiry. Customers are expected to accept and complete payment for goods irrespective of delivery timing.

1.3.               Unsuccessful Delivery Fees

The customer is responsible for additional fees related to unsuccessful deliveries, including redelivery arrangements. For items requiring mechanical unloading, such as a forklift, it is the customer’s responsibility to provide accurate information at the time of order placement, regarding equipment availability so the right accommodations can be made. If incorrect information is provided (e.g., forklift availability) and delivery cannot be fulfilled as a result, the customer will incur any associated fees.

1.4.               Short Delivery Claims

Any claims for short deliveries and incorrect delivery quantities must be submitted in writing within seven days of the delivery date. 

1.5.               Pick Up

Pick up options are available From 5/509 Mt Wellington Highway, Mt Wellington,Auckland. Availability of pickup is dependent on stock and must be confirmed with our team before placing an order. To ensure a smooth collection process, please coordinate logistics with our team in advance. This includes confirming that our staff can facilitate the pick up and verifying that your vehicle is suitable for safe transport of the materials.